Term and conditions


Pricing & Payment

All prices shown are in NZD. All transactions will be billed in NZ.
We accept payment via PayPal, which is safe and secure. 

We also now offer Partpay. With PartPay, you pay a quarter of the purchase price at checkout, enjoy your purchase right away, then pay another quarter for the next three fortnights. Not a cent more.

Fin more information for Partpay here

https://partpay.co.nz


Exchange & returns policy

At Cre8iveworx we want you to be happy with your purchase, but if for any reason, you are not satisfied with your purchase, please email us within 3 days of receiving your products. We are happy to exchange or credit any item purchased online but do not offer refunds. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To return your product, you should mail your product to: Cre8iveworx, 217 Cuba Street, Te Aro, Wellington, 6011

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. 

If you are shipping an item, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.



Damaged Parcels 

In the unfortunate event your parcel arrives damaged, or the item is faulty please contact us immediately by emailing (Info@cre8iveworx.nz) 
At this time we can discuss if the item needs to be returned to us and a replacement to be sent, or if it the item is no longer available we will offer you credit or a refund minus the original shipping cost.
All items must be returned with proof of purchase.

Availability

Cre8iveworx is a small store and as such, our in store and online are shopping from the same inventory. If an item in the physical store is purchased and sold at the same time, then the item may be unavailable. In this rare case we will contact you and the supplier immediately and see if we can do a special order, or offer an ulternative product.

Privacy 

Cre8iveworx values our customers and respect their privacy. Any information we collect about you is held with the utmost care and security, and only used by us if you have allowed us to. We want to make your shopping experience as safe and satisfying as possible. While we may securely store your customer details, we do not sell, trade or share this information with anyone. When you place an order you will use PayPal which is a very secure payment facility we never see or keep any credit card transactions details.