Term and conditions

Pricing & Payment

All prices shown are in NZD. All transactions will be billed in NZ.
We accept payment via PayPal, which is safe and secure. 

We also offer Afterpay in store & Online.  Aftefpay allows for you to pay your purchase off over six weeks. Enjoy your purchase right away, make the first of four payments now, then pay another quarter over the next 6 weeks. 

Find more information for Afterpay here


Exchange & returns policy

At Cre8iveworx we want you to be happy with your purchase, but if for any reason, you are not satisfied with your purchase, please email us within 3 days of receiving your products. We are happy to exchange or offer a Gift Voucher/Credit Note for any Full priced items purchased online or in store (Minus the shipping cost incurred if we sent it out to you) we do not offer refunds.

All sale items are final, we do not offer exchanges or Gift Cards on sale or discounted items, so please choose carefully.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To return your product, you should mail your product to: Cre8iveworx, 217 Cuba Street, Te Aro, Wellington, 6011

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. 

If you are shipping an item, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Damaged Parcels 

In the unfortunate event your parcel arrives damaged, or the item is faulty please contact us immediately by emailing info@cre8iveworx.nz
At this time we can discuss if the item needs to be returned to us and a replacement to be sent, or if it the item is no longer available we will offer you credit or a refund minus the original shipping cost.
All items must be returned with proof of purchase.


Cre8iveworx is a small store and as such, our in store and online are shopping from the same inventory. If an item in the physical store is purchased and sold at the same time, then the item may be unavailable. In this rare case we will contact you and the supplier immediately and see if we can do a special order, or offer an alternative product.


Cre8iveworx values our customers and respect their privacy. Any information we collect about you is held with the utmost care and security, and only used by us if you have allowed us to. We want to make your shopping experience as safe and satisfying as possible. While we may securely store your customer details, we do not sell, trade or share this information with anyone. When you place an order you will use Afterpay which is a very secure payment facility we never see or keep any credit card transactions details.